General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of the Vegas Hero online casino and related services. They explain our relationship with you, your responsibilities when using the site and account, and the basic operational rules that apply to promotions, payments and disputes. By registering an account and using our services you accept these terms and any updates we publish from time to time.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and device unless we expressly agree otherwise. You must not allow anyone else to use your login details. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we reasonably suspect fraud, abuse, multi-accounting or other breaches of these terms.
Eligibility requirements
To open and operate an account you must be at least 18 years old and resident in a jurisdiction where participation is permitted. You must provide accurate personal details during registration and complete any verification checks we request. We will not accept registrations from persons who are self-excluded via recognised schemes or who are otherwise barred from gambling under applicable law.
Acceptable platform use
Use of our services is permitted for lawful personal entertainment only. You must not use the site for unlawful activity, money laundering, financing of terrorism, advantage play or collusion. Automation tools, shared accounts, VPNs to conceal location and attempts to bypass restrictions or bonus rules are prohibited. Breach of these rules may lead to forfeiture of funds, account suspension and notification to relevant authorities where required.
General bonus and promotion rules
Promotions, including welcome bonuses and free spins, are subject to specific terms which will be published with each offer. Unless stated otherwise, bonus funds and promotional rewards carry wagering requirements, contribution rates and maximum bet limits. We reserve the right to refuse or reclaim bonuses where we suspect abuse, bonus manipulation or contravention of the offer terms. Always read the promotion terms before opting in.
Deposits and withdrawals
Deposits must be made from payment methods in your name. We process deposits promptly and withdrawals after required identity and source checks. Pending verification, withdrawals may be delayed. Minimum and maximum deposit and withdrawal values depend on the chosen payment method and may change from time to time; these limits will be visible in your account cashier. We do not charge withdrawal fees in most cases, though third-party provider fees may apply.
Dispute resolution
If you have a complaint please contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If we cannot reach agreement you may refer the matter to an independent dispute resolution service where available and appropriate. Our decisions on routine account matters are final unless revised following a formal review.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be notified on the site or by email where required. Continued use of your account after changes are published constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account in accordance with the account closure process set out in the help centre.