Responsible Gambling Policy

At Vegas Hero we are committed to keeping play safe and controlled for everyone. We believe gambling should be a leisure activity, not a source of harm, so we provide clear safeguards and support to help you manage your activity and stay in control. This page explains our approach, the tools you can use and where to get professional help if you need it.

Player protection principles

We put player safety first by promoting responsible behaviour, preventing underage play and taking steps to identify and address problematic activity. Our approach is based on early intervention, transparent options for control and working with external organisations where appropriate. We expect customers to gamble responsibly and to use the tools available to them.

Activity-control tools

You can manage your account from the safer gambling section. Tools include deposit limits, loss limits, session reminders and time-outs. These controls are available to all players and can be adjusted at any time from your account settings or with help from our support team.

Deposit limits

Deposit limits let you set the maximum you add to your account over daily, weekly or monthly periods. Setting a limit is simple and immediate in most cases. We encourage setting a limit that suits your budget and reducing it if you feel play is getting out of hand.

Loss limits

Loss limits help you cap how much you can lose over a chosen period. Like deposit limits, loss limits are designed to prevent chasing losses and keep spending predictable. You can increase or decrease these limits, although increases may apply after a cooling-off period to prevent impulsive changes.

Time limits and account breaks

Session reminders and time limits allow you to control how long you play in a single session. If you need a break, temporary time-outs provide an immediate pause from play for the period you select. These measures are useful if you want to step away without closing your account.

Self-exclusion

If you need a longer break, self-exclusion blocks access for the period you choose. Self-exclusion can be activated via account settings or by contacting support. During exclusion we stop marketing contact and, where applicable, apply restrictions consistent with national schemes such as GAMSTOP.

Signs of problematic behaviour

Watch for changes such as spending more than intended, chasing losses, hiding activity, borrowing money to gamble, or neglecting daily responsibilities. If you or someone you know shows these signs, consider using limits, a time-out or self-exclusion and seek advice from a professional service.

Tips for maintaining control

Set a budget before you play, stick to deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and never use gambling to solve financial problems. Review your activity history regularly and adjust limits as needed.

Professional help and support organisations

If you need further assistance, contact organisations such as BeGambleAware for confidential advice and support. For multi-operator self-exclusion in Great Britain, GAMSTOP provides an independent exclusion service. If you would like help from our team to set controls or discuss options, contact our support through your account.