Privacy Statement
This Privacy Policy explains how Vegas Hero collects, uses and protects personal information when you use our online casino services in the United Kingdom. We are committed to keeping your data safe and handling it responsibly. The policy sets out the types of data we collect, why we use it and how you can manage your privacy choices.
Types of data we collect
Personal data
When you register an account we collect personal details such as your full name, date of birth, residential address, email address and telephone number. We also collect identity documents where required for verification, plus payment details needed to process deposits and withdrawals.
Technical data
We gather technical information about your device and connection, including IP address, browser type, operating system, device identifiers and log information. This helps us present the site correctly and detect fraudulent or abusive activity.
Transactional data
Transactional records cover deposits, withdrawals, bets placed, game activity, bonuses used and account balance history. This data supports payments, compliance checks and dispute resolution.
How we use your information
We use personal and technical data to create and manage your account, verify identity and age, process payments, and provide customer support. Transactional data is used to record activity, calculate winnings and comply with anti-money laundering and regulatory obligations. We also use anonymised or aggregated data for analytics and to improve our services.
Data protection practices
We protect your information using industry-standard security measures, including encrypted connections (TLS), secure access controls and regular security reviews. Access to personal data is limited to authorised staff and third parties who need the information to provide services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functionality and measure site performance. Some cookies are essential for account security while others support analytics and marketing. You can manage cookie settings through our cookie banner and by adjusting your browser preferences.
Information sharing and third parties
We may share your data with payment processors, identity verification providers, fraud prevention services, game providers and analytics suppliers where necessary to operate the service. Transfers to service providers outside the UK may occur, and we ensure appropriate safeguards are in place to protect your information.
User rights
You have the right to access the personal data we hold about you, ask for corrections, request deletion where permitted, and object to certain processing activities. You may also request restriction of processing or data portability in applicable cases.
Access, correction and deletion
You can review and update many account details in your account settings. For other requests such as deletion or portability, contact our support team at [email protected]. We will verify your identity before responding to privacy requests to protect your account.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via the site and, where appropriate, by account notification. Continued use of our services after changes are posted will indicate acceptance of the updated policy.